Francis - SPF key messages
SPF representatives from NHS trade unions, NHS Employers, DH, NHS England, HEE, CQC, and regional colleagues are continuing to work collectively in response to the findings and recommendations of the Francis Report to maintain a focus on the cultural aspects of the report and on the issue of staff engagement.
The SPF Francis subgroup contributed to the Government's response to the Francis inquiry report Hard Truths: the journey to putting patients first. In volume 1, chapter 5 of the Government's response there is an entry from the Francis subgroup which sets out six key messages relating to the health workforce, on issues highlighted in the Francis Inquiry report.
Included below, along with the entry, are links to information and resources from the SPF and partners' organisations related to the key messages:
"The Social Partnership Forum (SPF) believes that we have an opportunity to use the Francis inquiry report to emphasise fundamental strengths within the NHS workforce and challenge issues that need to be addressed. We also believe that staff are the biggest asset of the NHS and its greatest investment.
"Our starting point is that staff and managers in the NHS want to provide compassionate care and to do their best for patients and families. Every day in every ward, clinic and community, this is happening."
We need to continue to build on our strengths to develop positive working environments through:
This is highlighted in a growing body of research evidence (West et al 2011; Berwick 2013) and should be implemented with the rigour of a new drug or treatment.
- NHS Constitution Handbook - 'Engage Pledge' p.116 (see Related documents)
- NHS Employers' website has information on engagement with staff and patients and how social media can help organisations be more open
- Michael West's report Quality and Safety in the NHS: Evaluating Progress, Problems and Promise (short introduction version available here)
- IPA Report - 'Meeting the Challenge - Successful Employee Engagement in the NHS.'
- SPF Guidance on Staff Engagement and Partnership Working, published July 2014
- The Point of Care Foundation – Staff Care – How to engage staff in the NHS and why it matters.
- NHS Employers – Staff Experience and Patient Outcomes: What do we know?
- NHS Employers website details information on engagement with staff and patients and how social media can help organisations be more open.
- Michael Wests presentation at UNISONS health conference, April 2016 - 'Leading Cultures that Deliver High Quality and Compassionate Care'
In particular, for staff to have well designed jobs, access to appropriate training and education, support to maintain their health, wellbeing and safety and to be involved in decisions that affect them.
- Leadership development activity carried out at Salford Royal Foundation Trust (see Related documents). For more information please contact Paul Renshaw - firstname.lastname@example.org
- NHS Employers' website details how to use organisational development to enable staff to increase their skills and experience and to improve services for patients and also highlights innovative health and wellbeing initiatives that are delivering real results for staff and for patients
- SPF Learning for life toolkit (see Related documents)
- NHS Constitution (see Related documents)
- Engage for Success – The Evidence – Wellbeing and Employee Engagement
3. Obtaining staff feedback regularly and using this as an important barometer to gauge the quality of care and employment in an organisation
This needs to be done by all providers of NHS services [whatever their sector] as well as commissioners and regulators. We would urge that the NHS staff survey is completed by all providers of NHS services.
These are recognised as essential to good patient care and patient outcomes, but are only one component of establishing safe staffing. There also needs to be effective whole team working supported by good employment systems.
- Salford Royal Foundation Trust - Showcasing their Quality Improvement work, including the short summaries of the Quality Improvement (QI) strategy, QI capability courses offered, aims and achievements (see Related documents).
- Second Edition of a piece of work by Paul Vaughan (RCN Regional Director West Midlands), Best Kept Secrets. This showcases examples of great nursing care throughout West and East Midlands.
- RCN Safe staffing guidance.
- NHS Employers' website has information on how to ensure people working in the NHS have the right values, attitudes and behaviours. This includes details on the Care Makers Programme which is spreading the word about Compassion in Practice across the NHS and also how to recruit staff with the right values.
- The NQB worked with the Chief Nursing Officer for England to develop guidance to help providers and commissioners implement one of the key recommendations in the Francis report.
- 'How to ensure the right people are in the right place at the right time' , is a guide to nursing, midwifery and care staff capacity and capability.
5. Strong and effective partnership working at a national, regional and local level to maintain the positive elements of NHS culture
Working to deliver a cultural change so that staff feel able to raise issues of concern and know they will be listened to.